Personalized Items
Is my personalized glassware dishwasher safe?
All our personalized glassware is dishwasher safe. Some of our personalized items aren't made of glass and for those we recommend you follow the manufacturer's instructions. Wood items should never be washed in the dishwasher. The personalization wil
How does personalization work? Can I get my company's logo on a glass or the crate?
All of our personalized items are made-to-order in-house at our warehouses using laser beams very similar to the ones a James Bond villain might use. Our high-tech processes are so finely tuned that we do not offer custom designs, custom photo upload
How long does personalization take?
Because we do all of our personalization in-house, it typically only takes us one to two extra days. During popular gifting holidays, it can sometimes take a bit longer (up to 3 days), be sure to double check your delivery date during checkout. The d
How long does the personalization last?
Hopefully as long as the item does! Our personalized gifts are laser etched for durability and shouldn't rub off or wear down in the washer. Bottom line is, we stand behind our etching, even if it's years later. If for some reason your personalizatio
The glass stopper on my decanter is loose, is that normal?
The short answer is, yes. The long answer has a lot to do with glass breaking and liquid evaporating. The shorter version of the long answer is that if that stopper fit with an airtight seal the neck of your decanter would break into pieces when you
How should I enter my initials on personalized items?
Not to worry, we’ve got you covered, it can be a bit confusing. The order in which we ask you to fill those letters in holds the key, the left field (First Name) holds the Left position, the center field (Last Name) holds the Center position, and the