Man Crates

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Because we do all of our personalization in-house, it typically only takes us one to two extra days. During popular gifting holidays, it can sometimes take a bit longer (up to 3 days), be sure to double check your delivery date during checkout. The date you see at checkout is the date your order will be delivered; this date includes all personalization processing time.
If you have concerns about your made-to-order personalized item, contact us by <a href="https://help.mancrates.com/hc/en-us/requests/new">clicking here</a> and we&#x2019;ll get back to you ASAP. We live for this stuff.

Because we do all of our personalization in-house, it typically only takes us one to two extra days. During popular gifting holidays, it can sometimes take a bit longer (up to 3 days), be sure to double check your delivery date during checkout. The d

How long does personalization take?

Products

Personalized Items

What is Man Crates return policy?

How do I apply a coupon code?

Can my gift remain anonymous, will you tell the recipient the gift is from me?

What is Man Crates refund policy?

I was given a refund on my order, how long does it take to post to my account?

Will there be an invoice included in my order?

I'd like to exchange a gift I received, how do I do that?

Do you offer a referral or affiliate program?

My gift arrived, but something’s not quite right / there's a problem with my order!

I just noticed that the gift I purchased a while back went on sale today, can I have a price adjustment?

Is this a subscription service?

Do you show who the crate is from anywhere in the box or on the label?

I have a promo code and it is not working on my order. Why is that?

Our Policies and Guarantees

Why does it say that you can't deliver to the shipping address?

How do I create an Account?

Why does the website not allowing me to add special characters on the personalization?

Is this website flammable?

How Do I Place an APO, FPO or DPO Order?

Your website says there’s something wrong with my address, and I can't get my order to complete. What’s the deal?

Do you have any promo codes or coupons?

Do you do large bulk/corporate/groomsmen orders?

What’s the deal with the gift notes? Can you help me write a gift note?

Are prices on your website shown in USD (U.S. Dollars)?

I have a product I think would be great for you, where do I submit those requests?

Do you offer a military discount?

I need to cancel my order!

Do you accept PayPal?

What are my payment options?

Help! I didn't get my order confirmation.

Hey guys, the item I want is sold out (out of stock) on the website, what gives?

I can't checkout and I'm getting an error that says there's a typo in my address or credit card info.

I'm ordering multiple crates to one address, how will I be able to tell them apart?

I found a coupon code / promo code online, but it’s not working.

How do I delete my account, erase my saved data?

Website Help

Do you have a physical store?

How do I get in touch with your Man Crates Customer Service Team?

What are your Customer Service hours for Man Crates?

Where is Man Crates located?

I'd like to unsubscribe from your email or text list.

Does Man Crates have a Facebook page?

How do I send you guys the awesome videos and/or pictures I took while the lucky recipient was opening their gift?

Contact Us!

General

How fast can you deliver my Man Crates order?

What are my shipping options for Man Crates?

Can I select my delivery date / choose a later delivery date?

Do you offer international shipping?

What carriers do you use to ship your packages?

How much will shipping cost on my Man Crates order?

I received a delivery notification but the item is not here. What do I do?

I want to thank the sender of the gift. How do I do that?

I want to view my past and future orders online. How do I do that?

I made a mistake with the delivery address. How can I have that changed?

Can I ship to a PO Box?

Do you ship to U.S. territories like Puerto Rico or Guam?

Do you ship to APO, FPO, or DPO addresses?

Will my order arrive in time for delivery on the date I need it?

I'd like to change or edit a part of my order, can you help?

There was a problem with my delivery, can you help?

Why is the cost of shipping so high? Why no free shipping?

Why are some items able to be shipped to the US only?

Has my package shipped yet? How do I track my order?

When will you ship my gift?

What is the status of my order?

Do your deliveries require a signature?

Do you ship to Australia?

Do you ship to Alaska or Hawaii?

Do you ship to Canada?

Shipping/Order Status

Shipping & Order Status

I received a gift card, what do I do with it?

I received a gift with a Whiskey Barrel, but when I used it, it's leaking. What should I do?

Is it possible to buy just the parts of a certain product on your website?

I need help with the assembly of the RC Car Kit. Would you happen to have a copy of the Instruction Manual?

Help! I've gotten one of your DIY kits / project kits and need the instructions, or I'm just curious about a kit I'm looking at online, do you have a copy of the included instructions?

How do you package your gifts?

Do you ship everything in crates?

I received a Man Crate! So how do I open it?

The retailer I’d like to use my Smash and Grab card with is listed on your website, but isn’t available when I try to redeem it. What’s the deal?

Whisky / Whiskey is spelled "Whiskey" / "Whisky" on my decanter!

Do you sell alcohol?

Do you sell gift cards or gift certificates for your website?

Are any of your products gluten free?

Can I add a crate to an item that does not come in one?

What sizes are your crates and ammo cans? How big are they?

Help! I have a project kit and I've lost my instructions, where do I get another copy?

Do your crates require refrigeration?

Can I buy an empty crate?

I'm puzzled by the puzzle box and need a hint! How do I unlock this box?

The last time I was on your site I saw an awesome product, now I'm having trouble finding it. Where did it go?

Will my order come in a crate, ammo can or box? How will my order be packaged when it ships?

Can I add on a crate to an item that doesn't ship in one?

How long does the food in your crates stay fresh?

Product Details

Is my personalized glassware dishwasher safe?

How does personalization work? Can I get my company's logo on a glass or the crate?

How long does the personalization last?

The glass stopper on my decanter is loose, is that normal?

How should I enter my initials on personalized items?

How long does personalization take?Updated 11 days ago