Website Help
Why does it say that you can't deliver to the shipping address?
This notification means that the item is only available for purchase through Buy with Prime payment option. Please go ahead and log in to your Prime account. When you are on the Product Page, choose "Buy with Prime" as payment option so that you can
How do I create an Account?
1. Go to www.mancrates.com2. Click “LOG IN” on the upper right part of the page3. Enter the information being asked and click on “Continue”4. An OTP will be sent to your email that you will have to enter on to the OTP box on the website. If you need
Why does the website not allowing me to add special characters on the personalization?
We are truly sorry about this hiccup! If you are currently using Safari or any Apple device, that browser is hindering the use of special characters on our website. You might also encounter this error using the Microsoft Edge browser. Our website is
Is this website flammable?
It used to be, however, we've got much bigger problems now.
How Do I Place an APO, FPO or DPO Order?
Yikes, there's a lot of info on this page, and this can be an awfully lengthy process. Email us at [email protected] or send us a chat and let us place the order for you. We've done this 100s of times and we'll help you out without you having to do
Your website says there’s something wrong with my address, and I can't get my order to complete. What’s the deal?
Sometimes our shopping cart can be a bit finicky, and we're sorry about the trouble you're having placing your order. If you’re getting an error regarding your shipping address at checkout, it’s usually because the address you’ve entered doesn’t exac
Do you have any promo codes or coupons?
Unfortunately, most of the coupon codes found on third-party websites are completely bogus. Some coupon websites generate discount codes without our knowledge or consent, which is a total bummer, and puts both of us in an awkward position. Sometimes
Do you do large bulk/corporate/groomsmen orders?
We'd be happy to help you get that bulk order placed!. Go ahead and drop us a line by clicking right here and we’ll give you the details!
What’s the deal with the gift notes? Can you help me write a gift note?
Every gift on our website can be shipped with a digital gift note (via text and/or email), just fill in the form at checkout!. Add personalized messages and chose when they are sent to the desired recipient. Your gift message will be processed via Gi
Are prices on your website shown in USD (U.S. Dollars)?
Yes, all the prices on our site are shown in USD, the US dolla-dolla bills y'all!. If you're a customer shopping with us from Canada or somewhere else overseas your money is still good here. Your purchase will be converted by your bank at the time of
I have a product I think would be great for you, where do I submit those requests?
Awesome! We'd be happy to have a look!. If you make a product you think we should be offering, you've come to the right place. Please forward any product inclusion requests to [email protected] and a member of our team will get back to you
Do you offer a military discount?
You betcha', abso-freaking-lutely. We’re proud to give service members and their families 20% off their orders. It’s really the least we can do to say thanks for your service. Just head over to our Military & First Responders Page. If it gives you a
I need to cancel my order!
We'd be happy to help, but time is of the essence!. Send us a chat or send an email over to [email protected] and we'll try to stop that order as quickly as possible. Our orders ship pretty fast (usually within 24 business hours), but there are othe
Do you accept PayPal?
We sure do!. Be sure you're logged into your PayPal account before hitting our site and you'll be good to go! If you're having trouble with your PayPal account, give PayPal's customer service a call at (888) 221-1161.
What are my payment options?
Small, unmarked bills with non-sequential serial numbers slid under our office door work best. If you're not near our office (or just don't wanna hang out with us) we accept the following methods of payment on our website:. Visa. MasterCard. American
Help! I didn't get my order confirmation.
Sorry about that missing confirmation. Occasionally, our servers can be slow, and from time to time it can take a while for that confirmation email to reach you. Also, with certain email addresses our emails are sent directly to the spam folder. If w
Hey guys, the item I want is sold out (out of stock) on the website, what gives?
Hi there, what a bummer! It's always a tough blow when the perfect gift is showing as sold out on our website. Firstly, we recommend signing up to receive an email notification when the item comes back in. You can do this by entering your email in th
I can't checkout and I'm getting an error that says there's a typo in my address or credit card info.
Sorry to hear you're having trouble checking out!. If you're receiving an error that says there's a typo in your address or credit card info it's because our system has double checked the info you've entered and has decided there might be a problem w
I'm ordering multiple crates to one address, how will I be able to tell them apart?
Good for you! You're ordering so much awesome for one address that you'll be the envy of the neighborhood, and with good reason!. When we receive an order containing many items that are shipping to one address, we place an easily removable label on t
I found a coupon code / promo code online, but it’s not working.
Unfortunately, most coupon codes found on third-party websites are completely bogus. Some coupon websites generate discount codes without our knowledge or consent, which is a total bummer, and puts both of us in an awkward position. For actual, authe
How do I delete my account, erase my saved data?
We offer a self-service option to confirm your ownership of the data you wish to be requested, as well as a self-service option to delete the data once you've confirmed your identity. Please follow the steps below to ensure your data is removed:. 1.