Product Details

I received a gift card, what do I do with it?

Gift Card Redemption via Retailer's code is no longer available and is replaced with Store Credit for the same amount that is indicated on the gift card. Please reach out to us via [email protected] and send us the following:. We will do our best to

I received a gift with a Whiskey Barrel, but when I used it, it's leaking. What should I do?

First, make sure that you followed the curing process for the barrel as indicated in the manual*:. *If you do not have a copy of the instruction manual, see bottom part of this article for a soft copy that you can download. Make sure that you fill th

Is it possible to buy just the parts of a certain product on your website?

This option is not yet available but keep an eye on our website for future changes!. If you need any assistance regarding damaged items that need a replacement, please do not hesitate to contact us at [email protected] and we will do our best to hel

I need help with the assembly of the RC Car Kit. Would you happen to have a copy of the Instruction Manual?

No worries!. At the bottom of this page is the Instruction Manual for the RC Car Making kit. Be sure to have the complete parts as follows:. If you encounter any roadblock in building this fascinating and challenging kit, don't let frustration get to

Help! I've gotten one of your DIY kits / project kits and need the instructions, or I'm just curious about a kit I'm looking at online, do you have a copy of the included instructions?

Yes indeed, we've got instruction manuals for days!. Scratch that itch by clicking the PDF download link for the manual you need below. Not seeing what you want or having trouble downloading? Email us at [email protected] and we'll work our tails of

How do you package your gifts?

The short-short-short answer: Very carefully. We’ve taken every step to ensure the contents of his gift, whether personalized barware or mustard-flavored pretzels, will arrive on his doorstep in pristine condition. Items that come in wooden crates ar

Do you ship everything in crates?

The short answer to this question is:. Not everything we offer comes in crates. The longer answer is:. We agree wholeheartedly that crates are awesome, but they’re just not for everyone, or folks may have gotten a crate for their lucky guy before and

I received a Man Crate! So how do I open it?

We know opening a wooden box can be challenging. Head over to Crate Opening Instruction for a detailed and thorough breakdown of the recommended process. If that page doesn't inspire you to achieve success, head on back over here and we'll walk you t

The retailer I’d like to use my Smash and Grab card with is listed on your website, but isn’t available when I try to redeem it. What’s the deal?

Well, shucks. That’s embarrassing. Odds are we’re just temporarily out of stock with that particular retailer. Sometimes it does take us a bit of time to get those codes uploaded, typically we get our retailers reloaded within 3 to 5 business days of

Whisky / Whiskey is spelled "Whiskey" / "Whisky" on my decanter!

Welcome to Thunderdome. This is one of the most hotly contested issues at Man Crates HQ. There is great debate over the spelling of Whiskey/Whisky. Whisky is the true traditional spelling of the word that we now know in America mostly as Whiskey. The

Do you sell alcohol?

Unfortunately, not right now. While we do indeed sell items that are very useful with your alcoholic beverage of choice, we don't yet offer the alcohol to go with those handy and high-quality accessories. The red tape involved in shipping alcohol acr

Do you sell gift cards or gift certificates for your website?

Not just yet. We're working on a way to be able to offer gift cards or certificates good for purchases on our site. If you're having trouble deciding what to get, we'd be happy to help you find that perfect gift from our current assortment! Email us

Are any of your products gluten free?

Our warehouse shelves are filled to the brim with a vast variety of brands and flavors of many loved snack foods, treats, seasonings, and sauces, to name a few. While we do carry some food products that are gluten free, we do not currently have a foo

Can I add a crate to an item that does not come in one?

Hi there! Unfortunately, the answer to this one is "no". There are many reasons that we don't offer some of our items in crates, and due to the way we get our products packed and ready for shipping we don't offer customization of any kind on our item

What sizes are your crates and ammo cans? How big are they?

Our crates come in many sizes. Enough to make your head not just spin but cube!. Most of our crates are 9"x9"x9", some come in 11"x11"x11" crates, while others come in a 10"x24"x6" rectangular crate, we also have some products that come in fun sized

Help! I have a project kit and I've lost my instructions, where do I get another copy?

I've got the answer you're looking for right here. Check out:. Library of instructions. Because reading is what?... FUNDAMENTAL!. The library is OPEN, enjoy your newly found access to our wealth of knowledge.

Do your crates require refrigeration?

Any food items for purchase on our site will NEVER require refrigeration before they're given, or while they're waiting to be opened. Anything containing food that we offer will have a stable shelf life of at least 6 months after the gift has been re

Can I buy an empty crate?

Unfortunately, the answer here is a "no" right now. We hate saying no, but we just don't have this available as an option now. We certainly wouldn't want you to be left out in the cold, so email us at [email protected] and we'll help you pick the pe

I'm puzzled by the puzzle box and need a hint! How do I unlock this box?

Welcome to the puzzle within a puzzle within a puzzle. If all this puzzling has your brain hurting and steam coming out of your ears in frustration we're here to help! We could give you the answers here but that might spoil it for anyone that acciden

The last time I was on your site I saw an awesome product, now I'm having trouble finding it. Where did it go?

Don't you just hate it when that happens?. When an item on our site is suddenly not available where it used to be it usually means that we're sold out and that we're thinking it may be a while before that product comes back. Sometimes when a product

Will my order come in a crate, ammo can or box? How will my order be packaged when it ships?

Here are some tips to help you figure that out!. While we love sealing awesome gifts inside wooden crates, we understand that not every recipient appreciates the sweat and struggle that can go into liberating them, and we want to keep things fresh fo

Can I add on a crate to an item that doesn't ship in one?

Unfortunately, the answer here is a "no" right now. We hate saying no, but we just don't have the ability to make this available as an option. We don't want you to be left out in the cold, so email us at [email protected] and we'll help you pick the