Our Policies and Guarantees
What is Man Crates return policy?
All sales are final once the gift leaves the Man Crates warehouse. If your order tracking indicates your gift has been returned, or if you have a concern with the quality of your order, please reach out to us by email at [email protected] or send us
How do I apply a coupon code?
We're so glad you asked!. On the checkout page, you will see the Discount Code box below the Gift message option at the right side of the page. See the pictures below if you're more of a visual learner. As always, exclusions may apply to your coupon.
Can my gift remain anonymous, will you tell the recipient the gift is from me?
We hear you that you’d like to be able to send your gift anonymously. Unfortunately, at this time, we’re unable to offer this feature, so the recipient will know the gift is from you. If that changes, we’ll be sure to post an update on this page. We
What is Man Crates refund policy?
We're confident the gift you send will delight your recipient. Once the item is processed for shipping, cancellations or refunds will be entertained depending on the issue with the item. Should an item within the gift set arrive damaged, we'll happil
I was given a refund on my order, how long does it take to post to my account?
When we process a refund for any reason it takes the refund 5-10 business days to post to your account. You can usually see the applied credit on your bank statement within 10 business days of the refund being issued. If we issue a refund the same da
Will there be an invoice included in my order?
Not to fear - the one thing we love as much as awesome gifts is awesome secret gifts!. We can confirm beyond a shadow of a doubt that there will be no other information (no receipt, price info, no sender details, etc) included in the crate except for
I'd like to exchange a gift I received, how do I do that?
We're confident the gift you send will delight your recipient. Once the item is processed for shipping, cancellations, exchanges or refunds will be entertained depending on the issue with the item. Should an item within the gift set arrive damaged, w
Do you offer a referral or affiliate program?
We love it when you let folks know how awesome we are, but unfortunately we are not offering any formal affiliate or referral reward programs at this time. Feel free to reach out using the form below if you have any questions we can answer!
My gift arrived, but something’s not quite right / there's a problem with my order!
If you have a concern with your order, please reach out to us by email at [email protected] or send us a chat. We’re happy to review any concerns you have and help with a solution. Our customer service reps are fully trained, and ready to solve your
I just noticed that the gift I purchased a while back went on sale today, can I have a price adjustment?
As long as the item is still on its way and the sale is ongoing, we can still adjust the price on your order. Email us at [email protected] or contact us via the magical power of the internet by clicking here and we'll get your price adjusted.
Is this a subscription service?
Nope, we're a buy-as-you-go type setup. We don't currently offer any of our gifts on subscription, so when you buy something from us, we charge you once and send your selection once. Unless of course you order from us repeatedly. If you're looking fo
Do you show who the crate is from anywhere in the box or on the label?
Not to fear - the one thing we love almost as much as awesome gifts is awesome secret gifts!. We can confirm beyond a shadow of a doubt that there will be no other information (no receipt, price info, no sender details, etc) included in the crate exc
I have a promo code and it is not working on my order. Why is that?
Man Crates runs a variety of promotions throughout the year and typically these promotions will NOT apply to items containing gift cards or items that are already discounted. In addition, Man Crates promotions typically exclude shipping costs, tax an