Our Policies and Guarantees
Our High-Five Guarantee, policies and related info.
- Can my gift remain anonymous, will you tell the recipient the gift is from me?
- Do you show who the crate is from anywhere in the box or on the label?
- What is your refund policy?
- I was given a refund on my order, how long does it take to post to my account?
- Will there be an invoice included in my order?
- I'd like to exchange a gift I received, how do I do that?
- Is this a subscription service?
- I just noticed that the gift I purchased a while back went on sale today, can I have a price adjustment?
- My gift arrived, but something’s not quite right / there's a problem with my order!
- What’s your return policy?
- Will you donate to our charity or fundraiser?
- Do you offer a referral or affiliate program?
- What’s the High-Five Guarantee?