General
Everything else keeping you up at night
Contact Us!
- I'd like to unsubscribe from your email list.
- I want to share my story of gifting greatness with you, and review my experience. Where should I go to do that?
- What are your Customer Service hours?
- Do you guys have a Facebook page?
- How do I send you guys the awesome videos/pictures I took while the lucky recipient was opening their gift?
- Where are you located?
Website Help
- What is Instant Gift and how do I use it?
- Reminders Help: Setting up and editing reminders
- I'm ordering multiple crates to one address, how will I be able to tell them apart?
- I can't checkout and I'm getting an error that says there's a typo in my address or credit card info, help!
- Help! I forgot my account password!
- Hey guys, the item I want is sold out (out of stock) on the website, what gives?
Our Policies and Guarantees
- What is your refund policy?
- I was given a refund on my order, how long does it take to post to my account?
- Will there be an invoice included in my order? Do you show who the crate is from? Can I remain anonymous?
- I'd like to exchange a gift I received, how do I do that?
- Is this a subscription service?
- I just noticed that the gift I purchased a while back went on sale today, can I have a price adjustment?