What are your Customer Service hours for Thoughtfully?



We're available to assist you as swiftly as we can Mon-Fri from 6am-6pm Pacific Time and Sat-Sun from 9am-6pm Pacific Time.


EMAIL US: support@thoughtfully.com

We try our super-duper-hardest to get back to every email within 4 business hours. We're available to answer your email 7 days a week, Mon-Fri from 6am-6pm Pacific Time, and Sat-Sun from 9am-6pm Pacific Time.

Any way you choose to reach out, we're looking forward to hearing from you!

Occasionally we may have adjusted hours if the day you're reaching out is a holiday or we're all in some meeting deciding on what flavor of bacon jerky is the next big thing. Don't sweat it, our reply email or phone message will let you know if you've reached us on one of those days.

If you reach out to us outside of our normal business hours, we'll get back to you as soon as we're in.