Hey there, great question. Typically when we process a refund for any reason it takes the refund 5-10 business days to post to your account. You can usually see this credit on your bank statement within 10 business days of the refund being issued. If you're having trouble locating the credits portion on your statement to confirm if the credit is there, you might want to give your bank or credit card issuer a call.
If you were issued a refund and it has taken longer than 10 business days to post to your account, please give us a call at 866-902-7260 and we'll do our best to help!