When we process a refund for any reason it takes the refund 5-10 business days to post to your account. You can usually see the applied credit on your bank statement within 10 business days of the refund being issued. If we issue a refund the same day you order the refund is typically removed from the total charge we issue.
If you're having trouble locating the credits portion on your statement to confirm if the credit is there, you might want to give your bank or credit card issuer a call.
If you were issued a refund and it has taken longer than 10 business days to post to your account, please give us a call at 866-902-7260 and we'll do our best to help!