The answer is: It depends on the status of your order.
How's that for answering a question with a question?
Seriously though, typically we send an email update every step of the way, one email when your order is confirmed, and one email when your order ships that will contain the tracking info so that you can follow your order as it's being delivered.
If you haven't received any of these emails, or you live on the internet-free Alaskan Tundra, the best way to determine the status of your order is to send an email to our team of Customer Champions!
Be sure to include your order number, if you don't have the order number handy, please include the full name from the billing info on your order and we'll get you the help you seek! Get in touch with us by clicking here and we'll be happy to help!