Good question! The answer is 'it depends'.
Typically we send an email update every step of the way, one when your order is confirmed, one when your order ships, and one when your order is delivered.
If you haven't received any of these emails, or you live in the inetrnet-free Alaskan Tundra, the best way to determine the status of your order is to send over an email to our team of Customer Champions! Be sure to include your order number, if you don't have the order number handy please include the full name from the billing info on your order and we'll get you the help you seek! Get in touch with us by clicking here and we'll be happy to help!