Well, shucks. That’s embarrassing. Odds are we’re just temporarily out of stock on that particular retailer. Sometimes it does take us a bit of time to get those uploaded, most typically we get our retailers reloaded within 3 to 5 business days of going out of stock. If you're redeeming closer to a busy holiday (Christmas, Father's Day or Valentine's Day) the restock time could be a bit longer.
If you’d rather not wait, or if you have any questions, give us a call at 1-866-902-7260. We’ll do everything we can to find a solution you’re happy with.