My gift arrived, but something’s not quite right / there's a problem with my order!

Articles in this section

• Will you donate to our charity or fundraiser?
• How do I apply a coupon code?
• Can my gift remain anonymous, will you tell the recipient the gift is from me?
• Do you show who the crate is from anywhere in the box or on the label?
• What is your refund policy?
• I was given a refund on my order, how long does it take to post to my account?
• Will there be an invoice included in my order?
• I'd like to exchange a gift I received, how do I do that?
• Is this a subscription service?
• I just noticed that the gift I purchased a while back went on sale today, can I have a price adjustment?