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General
Our Policies and Guarantees

My gift arrived, but something’s not quite right / there's a problem with my order!

If you’ve given or received a gift that wasn’t exactly what you expected, give us a call at 1-866-902-7260.

For more information on our “High Five Guarantee" get the scoop by clicking the link below:

Get in touch ASAP and we'll be happy to make things right, we’ve got real human beings standy by that have heard it all and are hell-bent on making things right.

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Articles in this section

Details and exclusions: Buy One Get One "BOGO 50%" off sale (Code: CRATE50)
How do I apply a coupon code?
Can my gift remain anonymous, will you tell the recipient the gift is from me?
Do you show who the crate is from anywhere in the box or on the label?
What is your refund policy?
I was given a refund on my order, how long does it take to post to my account?
Will there be an invoice included in my order?
I'd like to exchange a gift I received, how do I do that?
Is this a subscription service?
I just noticed that the gift I purchased a while back went on sale today, can I have a price adjustment?